Holiday FAQ

All you need to know, from delivery times to our complimentary gift wrapping service.

Find details on shipping, returns and our complimentary gift wrapping service below.
Should you require further assistance, please contact our Client Services team.

Place your order by 11.00 CET on 18 December to receive your purchase by 24 December.

Once your order has shipped, you will receive confirmation in your Bally account and via email.

Complimentary Gift Wrapping

Add a personal message and beautiful gift wrapping free of charge.

Free Shipping and Returns

During the holiday shopping period, all online orders may be returned for free. Please contact our Client Services team should you require any assistance.

View our returns policy

Contact Us

Our Client Services team will be happy to support you during the holiday shopping period and are available between 09:00-18:00. Our offices will close early at 16:00 on the 24th and 31st December and will be closed on weekends and the following dates: 25th – 26th of December and the 1st of January.