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For any queries or further assistance, please do not hesitate to contact us by email or telephone. Our client services centre is open from Monday to Friday (excluding Bank Holidays) at the following times: Monday - Friday 9am-6pm, Saturday - Sunday closed.
Contact us by email at serviceclientsFR@bally.ch with any queries you may have.
We endeavour to respond to all emails within 48 hours.
To contact our client service agents please call our free phone number 00800 1851 1851.
For all other countries please call: +39 02 87 21 43 18.
Contact Bally Client Services via Live Chat where our specialists will assist you with your query. Initiate a live chat by clicking on the prompt when browsing bally.fr
You can arrange for Bally Client Services to call you directly, at a time that suits you. Select the Schedule a Call function, enter your preferred date and time, and we'll do the rest.Schedule a call
For all press and marketing enquires please email our press officeEmail press office
1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Services on 00800 1851 1851, email: serviceclientsFR@bally.ch or you can submit your return request via email by using this Model withdrawal form. You have fourteen (14) days from delivery of the Products to submit your returns request.
1.2 Bally provides a carrier collection service for all returns. Only return shipments using our approved courier will be free of charge and at Bally's cost.
1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all direct costs. In such case, any costs or expenses incurred by you in the return of Products are not refundable. In this case, should your parcel be lost by the carrier you chose, Bally will not be responsible for it nor for releasing any refund.
1.4 You shall return the Products without any excessive delay and in any event within 14 (fourteen) days from the date of your notice of withdrawal.
1.5 You shall return the Products by packaging the relevant it/them securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Products via quality control. If the products will be sent back in perfect conditions, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.
1.6 If any of the labelling or tags are missing, do not comply with these T&Cs or Bally has any reason to believe that the Products have been altered or are imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.
1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products once the return will reach our warehouse. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.
1.8 You may also return the Products to stores owned or directly operated by Bally within the same country of delivery. We are unable to accept returns for purchases bought in franchising shops, outlets, retail stores, department stores duty free shops or any other website.
Welcome to our web site (www.bally.fr, the "Website"). These General Terms and Conditions of Use (the "Terms") govern the access to and use of the Website. Please read these Terms carefully. By accessing and using the Website as well as by purchasing the products on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, we invite you not to use our Website. This Website is operated by Bally France SAS ("Bally"), with registered office in France at 35, Boulevard des Capucines, 75002 Paris, 552 006 702 R.C.S. Paris, business register number, tax code and VAT number FR34552006702, email address serviceclientsFR@bally.ch and telephone number 00800 1851 1851. The director of the publication of the Website is Antoine Auvinet, Via Industria, 1, Caslano, 6987, Switzerland, +44 20 7947 5849, firstname.lastname@example.org. The hosting provider of the Website is Demandware, Inc. 5 Wall Street, Burlington, MA 01803 USA,1 (888) 553 9216, email@example.com.
The access to and use of the Website, including display of web pages, communication with Bally, downloading Product information and making purchases on the Website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Bally's liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally as the case may be.
Bally shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Bally shall have the right, at any time, to claim the authorship of any Content posted on this Website and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website.
Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party.
Please, contact Bally at the following e-mail address: eCommerce@bally.ch if you are interested in linking the Home page of the Website and other web pages which can be publicly accessible or if you wish to join our Affiliate Programme.
Bally has adopted measures to ensure that the content of the Website is accurate and does not contain any incorrect or out-of-date information. However, Bally cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, Bally cannot guarantee that the Website will operate continuously, without any interruptions and errors due to the connection to the Internet.
Bally reserves the right to refuse content we consider to be abusive or sensitive from all forms submitted via the Bally.com and regional websites.
These General Terms and Conditions of Use are governed by Swiss law. Disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the court of Lugano, Switzerland, without affecting the consumer's right to start a claim before the courts of the place of residence.
Please read these T&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these T&Cs.
The Products purchased on the Website are sold by Bally France SAS, with registered office in France at 35, Boulevard des Capucines, 75002 Paris, 552 006 702 R.C.S. Paris, tax code and VAT number FR34552006702, email address serviceclientsFR@bally.ch and telephone number 00800 1851 1851. ("Bally" or "we" or "us").
1.1 Bally offers its Products for sale on the Website, including its e-commerce business services are available exclusively to its end users i.e. any natural person who is acting for purposes which are outside his/her trade, business or profession (a "consumer"). If you are not a consumer, please do not buy any Product(s) on the Website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.
1.2 Bally only offers its Products to consumers over the age of 18. If you are under 18 you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.
1.3 We do not sell second-hand Products, flawed Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on the Website and on each Product page. The Products offered for sale on the Website may not exactly correspond to the real Products in terms of image, dimensions and colours depending on your Internet browser or monitor quality.
1.4 Products ordered on this Website may only be shipped in France (the "Country"). Please see Section 4 in these T&Cs for more information.
1.5 These T&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.
2.1 To place an order you should select the Products you desire to purchase on the Website, select a size, add the items to your shopping bag by clicking on "Add to Shopping Bag". Once you are ready to checkout, click on the shopping bag icon at the top right of the screen which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, colour and size before proceeding. Once you are ready to proceed with your order, click on "Secure Checkout" where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option as well as enter personally identifiable information and after having read and accepted these T&Cs, click on the relevant acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest check out.
2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the whole checkout process.
2.3 Your order will be submitted to us when you click on the icon "Pay Now" at the end of the order process. An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order which has been received.
2.4 Your contract with Bally becomes effective at the time you confirm your order by clicking on the icon "Pay Now", but is subject to the condition that Bally thereafter sends you a second confirmation email once Bally has dispatched the Products indicating the acceptance of your order, the essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details (" Order Status Update").
2.5 If your order is dispatched in more than one package, you may receive separate Order Status Updates for each package and the contract for the different Products will be subject to the condition of our sending of the related Status Updates.
2.6 You may access your order form by clicking on the section called "My Account", in "Check Your Order Status".
2.7 Bally reserves the right not to accept your order for valid reasons as such those indicated in "Our Business Policy" or "Shipping and Delivery" sections. In such case, Bally will inform you by email of the cancellation of the order.
2.9 We strongly invite you to print a copy of these T&Cs and the order summary using the print option and save a copy thereof for your own personal use.
3.1 All prices indicated on each Product page are inclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price, or the description of the Products which you have already submitted an order for.
3.2 Although we have taken all reasonable care that prices contained in the Website are accurate at the time of publication, a small number of Products in our Website may be mispriced. If we discover a mistake on the price of a Product for which you have submitted an offer, we will inform you of the correct price and we will give you the option to continue with your order at the correct price or to cancel it.
3.3 You may pay for your order using the payment methods available on the Website such as payments with credit/debit cards.
3.4 We take reasonable care to make our Website secure. All payment transactions on our Website are processed using Cybersource, a secure online payment gateway that encrypts your payment details in a secure host environment. We will securely store your credit/debit card details on the Demandware platform. These details will be fully encrypted and only used to process card transactions which you have initiated or to issue refund in case of return or unavailability of the Products or if required by law.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 800 1851 1851.
3.5 Should your card fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly as Bally will be unable to assist you with these types of payment failures.
3.6 Payment will be "reserved" or "frozen" by your payment provider when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, will be charged to your chosen payment method only when the purchased Products are actually shipped.
3.7 To ensure that your credit or debit card is not being used without your consent Bally will validate your name, address details and other personal information supplied by you in placing the order through facilities offered by Cybersource Corporation.
3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.
3.9 Refunds, for whatever cause due, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed.
4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.
4.2 Delivery from this Website is restricted to France only.
4.3 Bally are unable to deliver to addresses such as P.O boxes. Any orders with these delivery details will be automatically cancelled.
4.4 The final Order Status Update will contain information on the carrier and the associated tracking number(s).
4.5 Currently, the Bally carriers are only able to deliver Monday to Friday (excluding public holidays), during working hours in the Country.
4.6 All shipments will require a legible signature of the customer upon delivery.
4.7 In the event that we are unable to deliver the Products to you within 30 days from the conclusion of the contract, you are entitled to terminate the contract and to request the full reimbursement of your order.
4.8 Upon delivery, it is the customers' responsibility to ensure that the parcel that they are signing for is without damage, visible alteration or wet. Any such defects should be reported on the delivery note (when you sign for the delivery).
4.9 Upon full and correct payment, delivery, and signature of the parcel, the Products will become your property and you will become fully responsible for the Products.
4.10 When the “collect in store” option is selected, the local Bally store may prepare the purchased products so they are presented in a traditional Bally shopping bag. By selecting the “collect in store” option, you hereby consent to the local Bally store opening the package so the products can be appropriately prepared.
5.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Services on 00800 1851 1851, email: serviceclientsFR@bally.ch or you can submit your return request via email by using this Model withdrawal form. You have fourteen (14) days from delivery of the Products to submit your returns request.
5.2 More details of your right of withdrawal, terms and conditions and explanations of how to exercise it are provided in the Returns Policy.
6.1 Bally warrants to the consumer that the Products that we delivery from this Website comply with the specifications and are free of material defects and workmanship errors for a period of twenty-four (24) months from the date of delivery.
6.2 Details of the contractual warranty granted by Bally and statutory rights on consumer goods, terms and conditions and explanations of how to exercise the relevant rights and returning the defective Products are provided in the Warranty Policy.
7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and returning Products purchased on the Website. Client Services can be contacted on 00800 1851 1851 or via email at serviceclientsFR@bally.ch. Client Services operating times are: Monday to Friday, 9am to 5pm CET.
9.1 Bally may sub-contract the performance of all or any of its obligations under these T&Cs at any time without your consent and may transfer these T&CS (including a transfer resulting from a merger, demerger, division, transfer of a business unit or part of a business unit or the entire business) and/or the purchase contract entered into by and between Bally and you, completely or partially, to third parties (including affiliates of Bally), without your consent.
9.2 You must not assign or subcontract any right or obligation under these T&Cs without the prior written consent of Bally.
10.1 Our contact details are:
Bally France SAS, 35, Boulevard des Capucines, 75002 Paris, France
VAT registration number: FR34552006702
Telephone: 00800 1851 1851
11.1 These T&Cs supersede and replace all prior general conditions of sale of the Website.
11.2 These T&Cs and all the other policies of the Website may be amended from time to time due to new laws and regulations or other reasons. The new T&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publications.
12.1 If any provision of these T&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these T&Cs which shall remain in full force and effect.
13.1 These T&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of Switzerland. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the court of Lugano, Switzerland, without affecting the consumer's right to start a claim before the courts of the place of residence.
These T&Cs are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the T&Cs which are placed on the Website at the date of your submission of the order form.
The effective date of these T&Cs is 1st July 2014.
In accordance with PSD2 European regulations, all online payments require additional authentication, making shopping online with Bally even more secure.
You will be required to confirm your identity each time you make a payment by entering a temporary code or using the digital fingerprint on your banking app. The method of identification is dependent on your bank.
You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.
You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.
After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.
Gifting services are available to select in your Shopping Bag before Check Out and are complimentary of Bally. Selecting the Gift service gives the option to remove the price from any packaging and paperwork and add a personal touch with a special message, printed and included inside the box.
Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal online and Apple Pay. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.
Security of your personal details is very important to Bally. To
ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology
to protect the data sent to us over the internet. All payment transactions on the site are processed
via Cybersource Corporation, a secure online payment gateway which encrypts your payment details in
a secure host environment.
Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling 00800 1851 1851.
At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.
Your card or other method of payment will not be charged until your order is shipped. However, your bank balance may reflect deduction of funds immediately upon order.
Please be sure that the address entered in the "Billing" field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, followed by our Client Services team who will be happy to assist you. Contact details; By email: serviceclientsFR@bally.ch By phone: 00800 1851 1851.
At this time we are unable to provide a tax-back (tax refund) service for any of our online customers.
www.bally.ch to shop in Switzerland
www.bally.com.de to shop in Germany
www.bally.fr to shop in France
www.bally.it to shop in Italy
www.bally.co.uk to shop in United Kingdom
www.bally.eu to shop in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemboug, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Please use the Region Selector to check or change your delivery country before adding items to your shopping bag. We also have stores worldwide if you prefer to shop in store. Click here to find your nearest store.
Upon confirmation of your order, it will take from 3 to 6 working days to receive your order, depending on the shipping method selected. Please note that deliveries will be made between 7am and 7pm Monday to Friday. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact Client Services and we can advise you on the progress of your order.
Bally offers free Standard Delivery on all orders.
You can now shop online at Bally.ch and collect your order in selected
stores. You will be notified via email as soon as your order is available for in store collection.
When the “collect in store” option is selected, the local Bally store may prepare the purchased products so they are presented in a traditional Bally shopping bag. By selecting the “collect in store” option, you hereby consent to the local Bally store opening the package so the products can be appropriately prepared.
Your package is insured by Bally during transit up until the point when it is delivered. A signature will be required for every delivery, at which point, the responsibility for the package is passed to you.
Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
Unfortunately, we are unable to change your delivery address after your order has been placed.
Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.
Due to delivery courier restrictions we are currently unable to ship to PO Box or APO/FPO addresses.
For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.
All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.
All items are rigorously check for quality. Once your goods are deemed to
be in new and unused condition with all tags and labels still attached. Bally will issue a credit for
the amount originally paid. We will send you a return confirmation email once we issue the refund.
Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.
Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores). Please note we can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the original form of payment. We will send you an return confirmation email once your refund has been issued. For more details see our Returns Policy.
It is currently not possible to exchange an item through the online store, however you can return the product in store or having your product picked up at home to have the full refund. Please follow the return procedure that can be found in FAQs and see our Returns Policy.
You have the right to return items with defects or quality issues.
Should you find that your items have any manufacturing defects or quality issues, you should immediately email Bally Client Services at serviceclientsFR@bally.ch or call us at 00800 1851 1851, Monday-Friday from 9am-6pm.
Bally Client Services will provide you with full instructions on how to return your items.
Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.
Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.
Currently Bally cannot accept returns for shoe care products.
Our aim is to give as much information as possible on the product pages of our items. Should you require any further information, please contact serviceclientsFR@bally.ch or call us at 00800 1851 1851, Monday-Friday from 9am-6pm.
To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.
Bally offers a Made to Order Service for specific styles of shoes, belts, small leather good and bags at the boutiques in Lafayette, Nice, Davos, Lausanne, Lucerne, Zurich and Paris Capucines. We kindly invite you to contact the store or client services for further details about the service.
Bally offers a resoling service for men’s Scribe shoes. Please contact Client Services in order to evaluate condition, assess service feasibility and obtain further information, including a quote for this service. To contact Client Services, please email serviceclientsFR@bally.ch. Alternatively, please call 00800 1851 1851, where our advisors are available Monday through Friday, 9am – 6pm.
Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services via email serviceclientsFR@bally.ch or call us at 00800 1851 1851.
Bally has two types of belt constructions – adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services.
Delivery times are between three and six working days. We offer complimentary shipping and in-store collection on all orders.
Please note that delivery times are calculated from when we ship your order, not from the time it was placed. Once your order has been shipped, you will receive confirmation via email and in your Bally account.
1.4 This information is provided solely for the Website and does not extend to other websites which the user may be able to consult via a link and/or activities offered by third parties.
2.1 The data controller of the Website is Bally Schuhfabriken AG , with registered office in Via Industria 1, 6987 - Caslano (Switzerland),email address serviceclientsFR@bally.ch and telephone number 00800 1851 1851.
2.2 As indicated in the General Terms and Conditions of Sale, the online store of the Website is managed by the company Bally France SAS, with registered office in France at 35, Boulevard des Capucines, 75002 Paris (France), email address serviceclientsFR@bally.ch and telephone number 00800 1851 1851.. Bally France SAS deals with managing sales and transactions carried out through the Website, such as processing orders, sale and delivery of products, processing returns and warranties and other activities necessary for the sale of products through the Website. For the managing and the implementation of activities required for the sale of products through the Website, Bally France SAS processes users data (including name and surname, address and user credit card details), acting as independent data controller).
3.1 User can browse our Website without telling us who he/she is or revealing any personal information about himself/herself. If user chooses to provide us with personal information for the use of our services and features offered through the Website, he/she is no more anonymous to us.
3.2 We collect the following types of personal information (collectively "Data") in order to provide you with the use of and access to our Website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on the Website:
(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with the Website's features, requests for services offered by the Website, completion of specific forms to access reserved sections of the Website and to be provided with e-commerce service offered through the Website, including name, gender, email address, phone number, physical contact information, (depending on the service used) sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through the Website, as well as, additional personal information we may ask you to provide our services.
3.3 Minimum age limit
It is very important for Bally to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to firstname.lastname@example.org
4.1 The Website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, user's IP address and other information about user's experience on the Website and his/her preferences expressed while choosing services and purchasing products offered by the Website) provided by the user on the Website. Cookies are disseminated by servers and no one may gain access to information contained therein. These information and data are gathered directly and automatically by the Website and are processed in a collective and anonymous way.
5.1 The submission of Data by the user is necessary to subscribe to the Website and to access the services and features offered by the Website and in the reserved areas, including the online store and the relevant e-commerce services. Failure to provide Data will prevent the user from accessing and using said services and features.
5.2 The submission of Data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user's possibility to use the services and features offered by the Website.
6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:
(a) operations management of Website navigation and relevant access data;
(b) data security and Website security management;
(c) to provide e-commerce services offered through the Website;
(d) to provide other services requested by users as described when we collect the information;
(e) to prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;
(f) for market research and statistical processing;
(g) to contact users for other purposes authorized by the applicable law.
6.2 Furthermore, with the user's consent that is free and optional, Bally may also process Data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to user, by electronic and other means, including but not limited to through newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications such as WhatsApp, WeChat, etc.) information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Bally or to which Bally takes part to, including invitation to such event. The user has always the possibility to object the processing of his/her Data for marketing purposes and/or the delivery of promotional information through email at email@example.com.
6.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.
7.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world.
We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.
7.2 We protect user's Data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.
8.1 Data will be accessible within Bally by the internal and external personnel.
8.2 We may also share users' Data with:
(a) any other company within the Bally Group located in countries inside and/or outside of the European Economic Area ("EEA"). All security and privacy measures have been put in place at Group level in order to ensure an adequate level of data protection irrespective of the geographical location of each Bally Group company that is the receipt of the above mentioned Data. Members of Bally Group may use users' Data to send marketing communications only if users have consented to their services and will use users' Data in compliance with their respective privacy policies and applicable law;
(b) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which Bally may revert to in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);
(d) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability;
8.3 The aforementioned subjects that receive user's Data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing Data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which Data may be communicated will remain at user disposal upon request at Bally.
8.4 If users' Data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification.
8.5 Data will be transferred to extra EEA companies of Bally Group or third parties with the user's prior consent which is free and optional. In any event, we may transfer Data outside of the EEA only to a recipient which: (i) is in a country which provides an adequate level of protection of personal data in accordance with the applicable data protection legislation; (ii) is US 'Safe Harbour' registered; or (iii) is under an agreement with Bally which satisfies the applicable data protection legislation requirements for the transfer of personal data to non-adequate jurisdictions outside the EEA.
9.1 User is entitled to obtain, at any time, a copy of their personal data and to have any inaccuracies corrected. Where appropriate, the user may have their personal information erased, rectified, amended or completed. Please write to us at Bally Schuhfabriken AG, via Industria 1, Caslano, Switzerland or send an email to firstname.lastname@example.org.
9.2 For all personal data held and processed by Bally France SAS please write at Bally France SAS, 35, Boulevard des Capucines, 75002 Paris (France) or send an email to email@example.com.
9.3 User may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the "unsubscribe" link in every commercial communication sent by Bally and/or other companies of Bally Group.
When the installation of cookies is based on consent (as indicated below), this consent can be freely revoked at any time by following the instructions contained in this document.
Cookies are small text files that are sent to the user’s terminal equipment (usually to the user’s browser) by visited websites; they are stored in the user´s terminal equipment to be then re-transmitted to the websites on the user´s subsequent visits to those websites.
We mostly use them to offer you a proper or enhanced browsing experience and collect statistics to optimize site functionality. Any additional information, including that allowing us to deliver marketing based on your interests, shall only be stored upon your prior consent.
If you decide to reject cookies that require your prior consent, we will not use such cookies. If you decide to withdraw consent that was given to us previously, we will no longer use the relevant cookies and will delete them (if they are first-party cookies). This means, however, that in the case of functional cookies, you will not be able to take advantage of all the features and functionality of our website. Similarly, it is possible for you to reject performance cookies. In that case we will be less able to learn what you like or do not like about our website, so that we can make it better.
You can manage (enable/disable and delete) the cookie settings on our website via the functionalities above, but also by altering your browser settings. Most browsers allow you to manage your cookies by either accepting or rejecting all cookies or accepting only certain types of cookies. The procedure for managing and deleting cookies usually can be found in your browser’s integrated help function.
Cookies can be installed directly by us, with our website domain (“Bally’s cookies”) or by third-party providers (“third-party cookies”).
Some cookies can be persistently stored in the user’s device until their expiration or deletion by the user (“permanent cookies”) and other can be automatically eliminated any time the website browsing session ends or when the browser is closed (“session cookies”).
Depending on their purpose, cookies may be distinguished into four major groups:
Below you may find a list of the cookies that are most commonly used by Bally, along with an explanation of how they are each used.
|Cookie Name||Domains||Lifespan (days)||Category|
|__cfduid||bally.it|1||365||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.co.uk|1||33||Strictly Necessary Cookies|
|OptanonConsent||bally.fr|1||3||Strictly Necessary Cookies|
|sid||bally.eu|1||SESSION||Strictly Necessary Cookies|
|dw||bally.com.de|1||SESSION||Strictly Necessary Cookies|
|dw||bally.fr|1||SESSION||Strictly Necessary Cookies|
|__cfduid||bally.fr|1||365||Strictly Necessary Cookies|
|OptanonConsent||bally.it|1||3||Strictly Necessary Cookies|
|_dc_gtm_UA-xxxxxxxx||bally.eu|1||2||Strictly Necessary Cookies|
|dw||bally.it|1||SESSION||Strictly Necessary Cookies|
|OptanonConsent||bally.com.de|1||3||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.fr|1||33||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.ch|1||33||Strictly Necessary Cookies|
|OptanonConsent||bally.co.uk|1||3||Strictly Necessary Cookies|
|sid||bally.fr|1||SESSION||Strictly Necessary Cookies|
|__cfduid||bally.eu|1||365||Strictly Necessary Cookies|
|sid||bally.co.uk|1||SESSION||Strictly Necessary Cookies|
|OptanonConsent||bally.ch|1||3||Strictly Necessary Cookies|
|OptanonConsent||bally.eu|1||3||Strictly Necessary Cookies|
|sid||bally.ch|1||SESSION||Strictly Necessary Cookies|
|sid||bally.com.de|1||SESSION||Strictly Necessary Cookies|
|sid||bally.it|1||SESSION||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.it|1||33||Strictly Necessary Cookies|
|dw||bally.co.uk|1||SESSION||Strictly Necessary Cookies|
|__cfduid||bally.ch|1||365||Strictly Necessary Cookies|
|__cfduid||bally.co.uk|1||365||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.eu|1||33||Strictly Necessary Cookies|
|365||Strictly Necessary Cookies|
|dw||bally.ch|1||SESSION||Strictly Necessary Cookies|
|365||Strictly Necessary Cookies|
|dw||bally.eu|1||SESSION||Strictly Necessary Cookies|
|__cfduid||bally.com.de|1||365||Strictly Necessary Cookies|
|OptanonAlertBoxClosed||bally.com.de|1||33||Strictly Necessary Cookies|
You can opt-out of each cookie category (except strictly necessary cookies) in the cookie settings pop up.
Please note that we may keep record of your consent by means of a technical cookie, so that the aforementioned banner may not be displayed in your subsequent visits. Notwithstanding, we shall ask you to renew your choice (by the appearance of a new banner) every 12 months and keep record of your previous consents only to prove compliance with the law for so long as the applicable statute of limitation will require.
In any case and at any time, you may freely decide to block the setting of third-party and profiling cookies or to withdraw any previously given consent without affecting your ability to visit the website and avail of the relevant contents.
Social plugins for Twitter, YouTube, Facebook, LinkedIn, Pinterest, Snapchat and others are used on our website, which displays an icon for each of these social networks or other external platforms.
This type of service allows interaction with social networks, or with other external platforms, directly from the pages of our website, by clicking on the relevant icon. The interactions and information acquired by our website are in any case subject to the user’s privacy settings related to each social network or external platform.
If an interaction service with social networks is installed, it is possible that, even if the users do not use the service, the same collect traffic data relating to the pages in which it is installed. Please be aware that we have no influence on the extent of the data that these social network or external platform collect through these plugins.
By first logging out from the pages of your social networks and deleting the cookies that have been set, you can prevent these third parties from collecting information about you during your visit to our website.
1.1 This contractual warranty (the "Warranty Policy") is granted to you by Bally France SAS, with registered office in France at 35, Boulevard des Capucines, 75002 Paris, business register number 552 006 702 R.C.S. Paris , VAT number FR34552006702 (referred to as "Bally" or "we" or "us"), when you purchase Products from the Website www.bally.fr
1.2 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.
1.3 This Warranty Policy applies only to Products which are a) manufactured by or for Bally as identified by the "Bally" trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.
1.4 If a Product has manufacturing defects or in any case of alleged lack of conformity of Products, in order to benefit from his/her rights under this warranty policy the customer must notify the Client Services on 00800 1851 1851, Email: serviceclientsFR@bally.ch within a period of two months from the date on which he/she detected such lack of conformity. In any case, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall in any event expiry after twenty-six months from delivery of the Product(s).
1.5 To benefit from this Warranty Policy, the Product(s) should be returned to Bally within 15 (fifteen) working days following notification to Bally of the damaged or defective Products.
1.6 Bally will examine all Products returned as damaged or defective and in case of a lack of conformity, will replace the Product, or, if this is not possible, refund the price paid.
1.7 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.
1.8 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.
1.9 This Warranty Policy does not apply (i) if the Product has been subject to faulty and improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.
1.10 This contractual warranty does not affect your statutory rights under consumer law as a purchaser of goods and in particular the rights by virtue of which the seller from which the consumer bought the product remains bound by the contract in regard to any lack of conformity of the product and any hidden defect, as provided for in articles L.211-4 to L211-13 of the French consumer code and articles 1641 to 1648 and 2232 of the French civil code.
In this respect, you have the following rights vis-à-vis Bally:
Article L.211-4 of the French consumer code
The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility thereof or had it carried out under his responsibility.
Article L.211-5 of the French consumer code
To conform to the contract, the product must:
1. be suitable for the purpose usually associated with such a product and, if applicable:
- correspond to the description given by the seller and have the features that the seller presented to the purchaser in the form of a sample or model;
- have the features that a purchaser might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;
2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.
Article L.211-12 of the French consumer code
Action resulting from lack of conformity lapses two years after delivery of the product.
Article L.211-16 of the French consumer code
When the purchaser asks the seller, during the term of the commercial warranty which was granted to him during the purchase or the repair of a good, a restoration covered by the warranty, any immobilization period of at least seven days is added to the remaining term of the warranty. This period runs from the request for action of the purchaser or the provision for repair of the good in question, if this provision is subsequent to the request for action.
Art. 1641 of the French civil code
A seller is bound to a warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the purchaser would not have acquired it, or would only have given a lesser price for it, had he known of them.
Art. 1648.§1 of the French civil code
The action resulting from redhibitory defects must be brought by the purchaser within a period of two years following the discovery of the defect.