Should you have any question which is not answered by our FAQs, please contact our Client Services team through the Online Form available on the top of this page.

Please note that during promotional periods, response times may be longer than usual. We apologize for the inconvenience and appreciate your patience.

For all press and marketing enquiries, please contact our <u style='color:black'><a href='mailto: pressoffice@bally.ch'>press office<u/> address

Ordering is quick and easy.

• Browse our product categories and click on an image to view the detailed page of an item, which includes information about sizing and what it is made from.

• Select your item and add it to your shopping cart by clicking on the „ADD TO CART“ button.

• You can browse through the items selected by clicking on the „SHOPPING CART“ icon in the top right-hand side of the web page. To remove an item from your shopping cart, simply click on the „DELETE“ button next to the item.

• To continue shopping after checking the content of your shopping bag, click on „CONTINUE SHOPPING“.

• If you wish to complete your purchase, click on „PAY“ and follow the instructions.

• Please note that items placed in your shopping bag are not reserved and can be purchased by other customers at any time until you make payment.

You do not need to create an account to place an order. If you wish, you may also checkout as a guest. However, Bally recommends you create an account to be able to use the benefits of a customer account – such as save your address details, register your return autonomously, access to exclusive promotions and receive your birthday surprise.

You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions provided.

Our Experts can assist you in placing an online purchase or preparing the order for you according to your request. You will be able to conclude it at your most convenient time according to stock availability.

You will receive a link via email to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.

To take advantage of this service, please contact us through the Online Form available on the top of this page and select the reason "Place an Order with us".

Terms and Conditions are the same as those for online orders placed on this website.

Once you have placed your order, you will receive an email confirming that your order has been registered. However, this does not mean that it has been validated. You will also receive an order confirmation once your information and the availability of your items have been verified. The contract between you and Bally will take effect when your items leave our warehouse.

Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient. To have more information, please contact us filling the Online Form available on the top of this page.

For corporate gifts, please contact us at: corporategifting@bally.ch. Our team will be more than happy to help.

We treat any information you provide with the utmost privacy and confidentiality. For more information, please read our <u><a href='#privacy-policy'>Privacy Policy</a></u>.

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, PayPal, Google Pay, Apple Pay and Klarna.
Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

For any information regarding payments and refunds done with Klarna, we kindly invite you to check on https://www.klarna.com/ .

Keeping your personal information safe is vitally important to us. To ensure a simple yet secure shopping experience, Bally uses Secure Socket Layer (SSL) technology, which protects the data you send us over the Internet. All payment transactions made on this Website are processed by Adyen, a secure online payment gateway that ensures your payment information is encrypted in a secure host environment.

Bally secures payments with the 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with it. An additional step takes place at the time of payment. This step verifies the identity of the credit card holder and validates the transaction. Each bank has its own authentication process. If you have any questions about your 3D Secure code, please contact your bank directly.

Bally only deducts the amount to be paid when your order is dispatched from our warehouse. However, your card issuer / payment provider may secure the amount paid at the time of the order.

Bally delivers to all the European countries listed below: please visit

• <u><a href='www.bally.ch'>www.bally.ch</a></u> for delivery in Switzerland and Liechtenstein

• <u><a href='www.bally.com.de'>www.bally.com.de</a></u> for delivery in Germany

• <u><a href='www.bally.fr'>www.bally.fr</a></u> for delivery in France (Principality of Monaco is not included)

• <u><a href='www.bally.it'>www.bally.it</a></u> for delivery in Italy

• <u><a href='www.bally.co.uk'>www.bally.co.uk</a></u> for delivery in the United Kingdom
  

• <u><a href='www.bally.eu'>www.bally.eu</a></u> for delivery in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain and Sweden.
  
  Please check or change your delivery country before adding items to your shopping bag. If you prefer to shop in store, we have stores worldwide.

Place your order by 15th December to receive it within Christmas Eve.

After your order is shipped, the goods will reach you within 3 to 5 working days, depending on the selected shipping option.

Please note that deliveries are made Monday to Friday, from 7:00 am to 7:00 pm. Please note that during peak periods such as promotions, sales and Christmas holidays, the processing of your order may be delayed due to the number of orders we have to process.

If you have any questions, please contact the <u><a href='#contact-us'>Customer Care department</a></u> and we will inform you of the status of your order.

Bally offers free delivery for all orders over € 300. Shipping costs € 15 for orders under € 300.

Your parcel is insured by Bally during transit up until the point when it is delivered to you. A signature will be required for every delivery, at which point, the responsibility for the goods delivered is passed to you

Once your order has been shipped, we will send you an email with the details of the courier and the relevant tracking number. You can use this number to track the progress of your order.

Unfortunately, we cannot change your delivery address once your order has been placed.

Please note that Bally does not ship orders to forwarding agents. Orders placed with a forwarding agent as the delivery address will be automatically cancelled and will not be prepared for dispatch.

Due to courier restrictions, we are currently unable to deliver to post office boxes.

Please see below the return instructions for orders placed from 26 June 2025. For orders placed before that date, please follow the instructions you’ll find by scrolling down.

Bally offers return free of charge through our courier service, or you can return your product(s) at a Bally retail store.

You can return product(s) purchased on Bally.fr within 14 days from the delivery date, in the same country where the parcel was delivered. Please consider that to accept your return request, we will consider the date in which you send us the return request via the online “Contact us” form, which must be within 14 days from delivery date.

How to Return Your Order with our Courier Service:

For Registered Users:

1. Log into your account, go to the Returns History page, select the products you want to return, and fill out the Online Return Form. Click "Activate return". Once the return request has been submitted, Client Services will activate the return in our system and send you the pre-paid return shipping label.

2. Fill out the Return Form included with your order, select the return reason, and place it inside the package.

3. Attach the pre-paid return shipping label included in your package outside of the box. If you are missing the label, please contact Client Services.

4. Pack the items in the original box (or any sturdy box). If reusing the original packaging, cover or remove any previous shipping labels.

5. Ensure the merchandise is in its original condition with tags and packaging included, or we cannot accept the return or issue a refund.

6. Visit the FedEx website at www.fedex.com: to find your nearest drop-off point, or go to Shipping > Schedule and Manage Pickups to arrange a pickup.

7. Once your package arrives at our facility, we will inspect the items. If they are in new and unused condition with all tags and labels attached, we will issue a refund to the original payment method. Depending on your financial institution, it may take up to 10 days for the refund to appear in your account.

Please note that the address on the label and the return form is not the final destination of the package. Once received at this hub, the package will be forwarded to our main warehouse.

For Guest Users: Contact our Client Services team by filling out the Online Contact Us form.

How to Return Your Order at a Bally Retail Store:

You can also return your product to the nearest Bally store. For more information, please visit: row.bally.com/pages/store-locator.

Please Note:

• Returns using our approved courier are free of charge. If you use another courier, you will be responsible for all costs and liabilities, and these are non-refundable.

• You can return product(s) 14 days from the delivery date.

• You can only return items in the same country the parcel was delivered.

• We cannot accept returns for purchases made in franchising shops, department stores, duty-free shops, or any other website.

• Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded.

For orders placed before 26 June 2025, please follow the instructions below.

Bally offers returns free of charge through our courier service. You can return product(s) purchased on Bally.fr within 14 days from the delivery date, in the same country where the parcel was delivered. The product(s) must be returned within 7 business days from the date you received the return authorization number from Bally.

How to Return Your Order with our Courier Service

1. Activate Your Return:

• For Registered Users

  : Log into your account at www.bally.fr, go to the Returns History page, select the products you want to return, and fill out the Online Return Form.

• Click "ACTIVATE RETURN". You will receive a confirmation email with a Return Authorization Number and a link to arrange pickup. The email may take up to 48 hours to be sent to you.

• For Guest Users:

  Contact our Client Services team by filling out the Online Contact Us form. Bally Client Services will arrange for our courier to collect the items at your convenience.

2. Prepare & Dispatch the Parcel:

• Pack the items in the original box (or any sturdy box). If reusing the original packaging, cover or remove any previous shipping labels.

• Ensure the merchandise is in its original condition with tags and packaging included, or we cannot accept the return or issue a refund.

• Fill out the Return Form included with your order, select the return reason, and place it inside the package. Attach the return label to the top of the package and hand it to the courier upon collection.

• Note: Returns using our approved courier are free of charge. If you use another courier, you will be responsible for all costs and liabilities, and these are non-refundable.

3. Wait for the Refund:

• Once your package arrives at our facility, we will inspect the items. If they are in new and unused condition with all tags and labels attached, we will issue a refund to the original payment method. Depending on your financial institution, it may take up to 10 days for the refund to appear in your account.

Please Note:

• You can return product(s) 14 days from the delivery date.

• You can only return items in the same country the parcel was delivered.

• We cannot accept returns for purchases made in franchising shops, outlets, retail stores, department stores, duty-free shops, or any other website.

• Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

• Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded.

For all orders, returns are free of charge unless otherwise specified in the General Terms and Conditions of Sale. You must follow our returns process to ensure your return is managed safely and securely.

Each item is subject to a strict quality inspection. Bally will refund the purchase price paid via the same payment method, such as your card, so long as the goods arrive with all the attached labels and tags in a new, unworn and impeccable condition. Bally can only refund the purchase price to the card or via the same payment method used to purchase the goods.

Please note that in the event of a return, the product price will be refunded. However, any shipping costs incurred by you for the order will not be refunded.

Bally will issue the refund via the same method used to pay for the items, as soon as your items have been checked. We will send you a confirmation email when your refund has been issued.

Note: Bally is not able to issue a refund via a method other than the one used to pay for the items. Depending on your card issuer or bank, it can take up to 10 days from the date on which the refund is made for the amount to appear on your account statement.

Unfortunately, at present it is not possible for exchanges to be made for online orders. You can hand over the item in a store or have the item collected and we will refund the amount paid. Please follow our returns policy. You can find the relevant link under the return policy FAQ here.

We are sorry that you have received a defective item.

If an item is defective or has quality issues, please inform Bally's Customer Care department immediately by filling out the form available on the top of this page

Bally's Customer Care department will provide all the instructions you need to return your items.

Once received, we will examine your item thoroughly and, if there is a defect or quality issue, we will repair the item or replace it free of charge. If we are unable to repair or replace your defective item, we will give you a full refund.

Note: If there is no defect or quality issue, or if your item has been damaged through misuse, we will be unable to repair or replace it or offer you a refund. Bally will return the item to you at your expense and under your responsibility.

At present, Bally cannot take back any shoe care products.

We are not able to accept international exchanges or returns, products can only be exchanged or returned within the country of purchase. If you would like to return an item, the return will be accepted if the product has been purchased in the same store or in another store belonging to the same country and to the same channel (retail store or outlet.) Should you need to return an item, please refer to the FAQ question in the Return section, “How do I return an item?”. If you need further assistance or have any questions regarding exchanges or returns, please contact our client service by clicking on the “Contact Us” button at the top of this page.

Bally is a renowned Swiss luxury brand with a rich heritage dating back to 1851. Known for its exceptional craftsmanship, high-quality materials, and innovative design, Bally offers a diverse collection of timeless products, with a commitment to excellence and a blend of tradition and modernity.

We strive to display as much information as possible on our product pages. If you would like further details on specific products, please get in touch with our client service by clicking on the button “Contact Us” on the top of this page.

To maintain the best condition of your product, the proper care and attention should be given to the leather depending on its type. To have more information, please contact Client service via the contact us button on top of this page.

Bally offers a Made-to-Order service for certain types of shoes, belts, small leather goods and bags in its Lafayette, Davos, Lausanne, Lucerne, Zurich stores. We kindly invite you to contact the store or Client Services through the online form available at on the top of this page for further details about the service.

We do not provide a repair service. If you require any assistance or recommendations, please do not hesitate to contact us by filling the Online Form available on the top of this page.

Please contact the customer service department to obtain detailed information and a quote for the service.

Bally does not offer a restoration service for handbags or small leather goods.

Bally offers two types of belts – adjustable and classic. Classic belts are available in a number of different sizes. The adjustable belt, however, comes in just one length. The buckle can be removed and the leather can be cut to the wearer's size. It can be adjusted for you in any of our stores. For more information, please contact Client Services through the online form available on the top of this page.

Our delivery times are 3 to 5 working days starting from the shipping date. Bally offers free shipping for all orders over €300.

Please note that delivery times begin when your order is shipped and not on the date your order is placed. Once your order has been shipped, you will receive confirmation by email and via your Bally account.

1.1 You have fourteen (14) days from the date of delivery of the Products to send us your return request.

1.2 Bally provides a courier service for all returns. Only returns made via our approved courier will be free of charge and handled by Bally.

1.3 If you decide to use a courier other than one approved by Bally, you will bear all direct costs associated with returning the Products. In this case, any costs or expenses incurred by you as a result of returning the Products will not be refunded. In this case, if your parcel is lost by your selected courier, Bally will not be held responsible and will not be able to issue a refund.

1.4 By law, you must return the Products without undue delay within fourteen (14) days of you informing us of your decision to withdraw. This legal period is extended by us to fourteen (14) days.

1.5 You must take care when packaging the Products you wish to return. You must return the Product(s) in the same condition in which you received them and in their original packaging; in addition, the Products must not have been washed or damaged and the relevant labels must still be attached to the Product(s) concerned with the seal intact. Please note that Bally will carry out quality checks on the Products returned. If the Products are returned in perfect condition, like new and with all the tags attached, Bally will accept the return and refund the price originally paid. If the recipient of the Products named on the order form is not the person who paid for the Products, the amount will be refunded to the person who made the payment.

1.6 If any of the labels are missing or do not comply with the T&Cs, or if Bally has reason to believe that the Products have been altered, are an imitation or have not been purchased directly from the Website, Bally will not accept the return and will return the Products to you.

1.7 If Bally accepts the return, we will refund the price paid for the item/items. Bally will issue a refund via the credit card/payment method you used when placing the order after the items have arrived at our warehouse. If you decide to use a courier other than one approved by Bally, we may withhold the refund until the product(s) arrive, or until you send us proof that you have returned the product(s).

1.8 You may also return the Products in stores owned or directly operated by Bally in the same country in which the Products were delivered. We cannot accept returns for purchases made in franchise stores, outlets, retail stores, duty-free stores in department stores or on any other website.

These General Terms and Conditions of Sale ("T&Cs"'), together with the documents referred to below, including the Privacy Policy and the Terms of Use govern the sale of products bearing the "Bally" brand mark ("Products") on <u><a href='https://www.bally.fr/en/'>www.bally.fr</a></u> (the "Website").

Please read these T&Cs carefully before ordering Products from the Website. By ordering any of our Products on the Website, you agree to be bound by these T&Cs.

The Products purchased on the Website are sold by Bally France SAS, with registered office in France at 3 rue du Colonel Moll F-75017 Paris France, numéro de TVA FR34552006702.

For all other legal information, please consult the following sections on the Website: <u><a href='#privacy-policy'>Privacy Policy</a></u>, <u><a href='#returns'>Return Policy</a></u> and <u><a href='#warranty-policy'>Warranty Policy</a></u>.

1.1 Bally offers Products for sale on the Website, as well as e-commerce services, exclusively to its end customers, i.e. any natural person who is acting for purposes outside his or her trade or profession (a "consumer"). If you are not a consumer, please do not purchase Products from the Website. We reserve the right to cancel orders received from users who are not consumers and any other orders that do not comply with our sales policy.

1.2 Bally offers the Products to consumers who are 18 years of age or older. If you are under 18 years of age, you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers it believes to be under 18 years of age.

1.3 We do not sell second-hand Products, defective Products or Products of a quality lower than the relevant market standards. The main characteristics of the Products are displayed on the Website and on each Product page. The Products offered for sale on the Website may not match the actual Products exactly in terms of image, size and colour, depending on your internet browser or monitor quality.

1.4 Products ordered on this Website can only be shipped to addresses in France (the "Country"). Please refer to article 4 of these T&Cs for more information.

1.5 These T&Cs (together with the documents referred to herein) govern the transmission and acceptance of purchase orders for Products on the Website between users of the Website and Bally.

2.1 To place an order, you must select the Products you wish to purchase on the Website, select the size and add the items to your shopping cart by clicking "Add to Bag". Once you are ready to complete your purchase, click on the shopping bag icon in the top right-hand corner of the screen, which displays all the Products you have chosen to purchase. It is your responsibility to ensure that the items in your shopping bag are the correct style, colour and size before proceeding. Once you are ready to place your order, click on the "Secure Order" icon. You will then be able to add packaging options and will be prompted to select your payment and delivery method, enter your personal identification details and, having read and accepted these T&Cs, click on the relevant button to confirm acceptance. You will be prompted to either log in to your personal account (if you are already registered) or continue as a guest.

2.2 All orders are subject to acceptance and availability of the Products. Please note that the Products in your shopping bag are not reserved and may therefore be purchased by other users before you have completed the entire ordering process.

2.3 Your order will be submitted to us when you click on the "pay now" icon displayed at the end of the ordering process. An order is deemed to have been submitted to Bally when you receive an (automatically generated) email acknowledging receipt of the order and confirming the content thereof.

2.4 A legally binding contract is entered into between you and us when you confirm your order by clicking on the "pay now" icon. The conclusion of this contract is subject to the condition precedent of Bally sending you a second confirmation email once Bally has shipped the Products. This email will indicate acceptance of your order, the essential characteristics of the Products purchased, a detailed breakdown of the price paid for each Product and the delivery charges and details ("Order Status").

2.5 If your order is shipped in several packages, you may receive a separate Order Status for each package. The conclusion of the contract for each of the individual Products shall be subject to the condition precedent of us sending the relevant Order Status.

2.6 You can access your order form by clicking on the My Account section and "Check Order Status".

2.7 Bally reserves the right to refuse your order for valid reasons. In such cases, Bally will inform you by email that your order has been cancelled.

2.8 By submitting an order form, you unconditionally accept and agree to abide by these T&Cs and the other terms and conditions on the Website (including the Privacy Policy, Return Policy and Warranty Policy).

2.9 We strongly recommend that you print a copy of these T&Cs and the order summary using the print option, and save a copy for your own personal use.

3.1 All prices shown on each Product page are inclusive of all taxes. Prices are subject to change. However, such changes will not affect the price or description of Products that you have already ordered.

3.2 Whilst we have taken all reasonable care to ensure that the prices on the Website are accurate at the time of publication, it is possible that there may be errors in the prices of a small number of Products on our Website. If we discover an error in the price of a Product you have ordered, we will inform you of the correct price and give you the choice of either continuing your order at the correct price or cancelling your order.

3.3 You can pay for your order using the payment methods available on the Website, such as by credit card.

3.4 We take reasonable precautions to make our Website secure. All payment transactions made on our Website are processed using Adyen, a secure online payment gateway that encrypts your bank details in a secure host environment. We will securely store your bank details on the Demandware platform. This information will be fully encrypted and will only be used to process payment transactions initiated by you or to process refunds in the event of that a Product is returned or is unavailable or where required by law.

Bally secures payments with the 3D Secure system for Visa©, PayPal, Mastercard© and American Express© credit cards that are equipped with it. An additional step takes place at the time of payment. This step verifies the identity of the credit card holder and validates the transaction. Each bank has its own authentication process. If you have any questions about your 3D Secure code, please contact your bank directly. If in doubt, please contact our Customer Care department.

3.5 If your card fails to process the online order, please ensure that all the information you have entered is correct and try to complete the transaction again. If the problem persists, please contact your card issuer directly as Bally will not be able to assist you with these types of payment failures.

3.6 Payment will be "reserved" or "frozen" by your payment service provider when you attempt to make a purchase on the Website. The purchase price for the Products and the corresponding shipping and delivery costs will be only debited through the payment method you have chosen when the Products purchased have been shipped.

3.7 To ensure that your credit card is not used without your consent, Bally will validate, through the services provided by Adyen, your name, address and other personal information that you enter when placing the order.

3.8 Bally reserves the right to put in place any additional and/or different secure payment systems from time to time.

3.9 Refunds, for whatever reason, of any payments received by you will be issued via the same method of payment you chose when paying. This method of payment cannot be changed once your order has been placed.

4.1 For specific shipping and delivery details, please refer to our terms and conditions of sale. The information provided in these sections forms an integral part of these T&Cs.

4.2 Deliveries of Products from this Website are limited to addresses in France.

4.3 Bally is unable to deliver to post office box addresses. All orders to such addresses will be automatically cancelled.

4.4 The Order Status will contain information about the courier and the related tracking number(s).

4.5 Currently, Bally's couriers are only able to deliver from Monday to Friday (excluding public holidays), during working hours in the Country.

4.6 All shipments require a legible signature from the consumer upon delivery.

4.7 Upon delivery, it is the consumer's responsibility to ensure that the package is free of any damage, visible alterations or traces of moisture. All such defects must be noted on the delivery note (which you will sign upon delivery).

4.8 In the event that we are unable to deliver the Products within 30 days of your order being placed, you may request cancellation of your order for a full refund.

4.9 Once full payment has been made, delivery has been made and the delivery note has been signed, the Products will become your property and you will become fully responsible for them.

4.10 When the "collect in store" option is selected, the Bally shop may prepare the purchased items for presentation in a classic Bally bag. By selecting the "collect in store" option, you accept that the Bally store will open the parcel in order to prepare the items correctly.

5.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by contacting Client Services through the online form available on the top of this page. You have fourteen (14) days from delivery of the Products to submit your returns request.

5.2 More details on your right of withdrawal, the conditions and explanations regarding how to exercise it are detailed in the <u><a href='#returns'>Return Policy</a></u>.

6.1 Bally warrants to the consumer that its Products sold on the Website shall comply with specifications and be free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.

6.2 Details of the contractual Warranty provided by Bally and the statutory guarantees on consumer goods, the terms and conditions, as well as explanations regarding the exercise of these rights and the return of defective Products are detailed in the <u><a href='#warranty-policy'>Warranty Policy</a></u>.

7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and returning Products purchased on the Website. Client Services can be contacted through the online form available on the top of this page.

8.1 You can find information about how we process your personal data and about the Website's security systems by clicking on the <u><a href='#privacy-policy'>Privacy Policy link</a></u>. We recommend that you read this information carefully.

9.1 Bally may subcontract the performance of all or part of its obligations under the T&Cs at any time without your consent and may assign the rights and obligations under the T&Cs (including by way of an assignment resulting from a merger, demerger, division, transfer of business, partial contribution of assets or transfer of business assets) and/or purchase agreement entered into by and between Bally and you, in whole or in part, to third parties (including subsidiaries of Bally), without your consent.

9.2 You may not assign or subcontract any rights or obligations under these T&Cs without the prior written consent of Bally.

10.1 Our head office is located at: Bally France SAS, 35, Boulevard des Capucines, 75002 Paris.

France VAT number: FR34552006702.

11.1 These T&Cs supersede all the Website's previous General Terms and Conditions of Sale.

11.2 These T&Cs and all other Website policies may be changed from time to time as a result of changes in laws and regulations or for other reasons. The new T&Cs shall be effective from the date on which they are published on the Website and shall be applicable to new orders placed after such publication.

12.1 If any provision of these T&Cs is deemed invalid or inapplicable by any court or competent administrative authority, such invalidity or inapplicability shall have no effect on the remaining provisions of these T&Cs, which shall remain in full force and effect.

13.1 These T&Cs and other Website policies shall be governed by and construed in accordance with Swiss law. Disputes arising from these terms and conditions shall be subject to the non-exclusive jurisdiction of the Court of Lugano, without prejudice to the consumer's right to bring an action before the courts of his or her place of residence. These T&Cs are subject to updates and changes from time to time. The version published on the Website is the version currently in force. The purchase of Products is subject to the T&Cs on the Website on the date that the order form is submitted. The effective date of these T&Cs is 1st July 2014.

Welcome to our website, <u><a href='https://www.bally.fr/en/'>www.bally.fr</a></u> (the "Website"). These Terms of Use ("Terms") govern access to and use of the Website. Please read these Terms carefully. Your access to and use of the Website and your purchase of Products from the Website shall constitute acceptance of these Terms. If you do not agree with any of these Terms, please do not use our Website. This Website is operated by Bally France SAS, with registered office in France at 3 rue du Colonel Moll F-75017 Paris France, numéro de TVA FR34552006702.

For all other legal information, please consult the: <u><a href='#conditions-of-use'>General Terms and Conditions of Sale</a></u>, <u><a href='#returns'>Return Policy</a></u>, <u><a href='#warranty-policy'>Warranty Policy</a></u> and <u><a href='#privacy-policy'>Privacy Policy</a></u> of the Website. Bally may change or update all or part of these Terms of Use. Our users will be notified of changes and updates to these Terms of Use via the home page of the Website as soon as they are made. The new Terms will be binding when you access the Website after such changes or updates are made.

Accessing and using the Website, which include viewing web pages, communicating with Bally, downloading information about Products and purchasing Products from the Website, are activities carried out by our users exclusively for personal reasons and shall not in any way be connected to business or professional endeavours. You are reminded that you are responsible for your use of the Website and its content. Bally shall not be liable for any use of the Website and its content that does not comply with applicable laws and regulations, except in the event of intentional misconduct or gross negligence on its part.

In particular, you will be liable for providing any incorrect or false information or data, as well as information about third parties (if such third parties have not given their consent), and for any inappropriate use of such information or data.

We recommend that you read the Privacy Policy, which also applies in the event that the user accesses the Website and uses its services without making a purchase, carefully. The Privacy Policy will help you understand how Bally collects and uses your personal data and the purposes for which it does so.

All content on this Website, such as artwork, images, photographs, dialogue, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, diagrams, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (referred to collectively as "Content") is the property of Bally and is protected by national and international copyright laws and other intellectual property rights. You may not reproduce, publish, distribute, display, modify, create derivative works or use, in any way, all or some of such Content without the express prior written consent of Bally.

Bally has the exclusive right to authorise or prohibit, at its sole discretion, any reproduction, publication, distribution, display, modification, creation of derivative works or use of any kind of all or part of this Content. Bally reserves the right, at any time, to claim authorship of any Content published on this Website and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative works or use of kind of the Content expressly authorised in writing by Bally shall be for lawful purposes only and in compliance with all applicable laws.

The Website may contain links to other websites that are not connected, in any way, to the Website or Bally. Bally does not control or monitor these third party websites or their content. Bally cannot be held responsible for the content of these websites and/or the rules adopted by them concerning, but not limited to, the protection and processing of your personal data when browsing such websites. Please take care when accessing these websites via the links on the Website and read their terms of use and privacy policies carefully. Our Terms of Use and Privacy Policy do not apply to third party websites. The Website contains links to other websites for the sole purpose of helping its own users to search and browse the internet and to enable them to access such websites. The fact that Bally provides links to other websites does not constitute a recommendation by Bally to its users to access such websites and does not constitute a guarantee in relation to the web content, services provided or products sold by such websites to internet users.

Once you have submitted a Contribution (as defined below) on Instagram or Twitter, you will have the opportunity to have your photographs, videos etc. featured in a dedicated section of the Website.

Bally reserves the exclusive right to edit any Contribution and to choose whether or not to include such Contribution on the Website. You acknowledge and agree that Bally has no control over – and therefore cannot assume any responsibility for – damages resulting from the use (including unrestricted republication of some or all of your Contribution) by third parties of any information voluntarily made public through the Website

Any ideas, opinions, content (including but not limited to text, computer programmes, photographs, videos, audiovisual recordings, drawings, graphic representations, music and sound recordings) or other information you provide to us using the hashtag #BallySelfeet in a Contribution on Instagram in which @Bally_Swiss is tagged or using the hashtag #ShoeTip in a Tweet on Twitter in which @Bally_Swiss is tagged (referred to collectively as "Posts") will be treated as non-exclusive and non-confidential. When you send or publish any kind of Contribution, you grant us the non-exclusive, royalty-free, worldwide, perpetual, transferable, irrevocable and fully licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works, distribute and display your Contribution, as well as your name, Instagram and/or Twitter profile, personal image, comments, posts or other information via any format or medium, and distribute and display your Contribution, your name, your Instagram and/or Twitter profile image, your personal image, your comments, posts or any other type of information via any format, medium or technology that is either well-known or has not yet been designed, alone or in combination with other content. You also agree that your Contribution may not be returned to you and that we may use your Contribution, and any ideas, concepts or knowledge contained therein, for any purpose, including but not limited to the development, creation and distribution of promotional content.

If you make a Contribution, you declare and guarantee that you own or have the right to use any intellectual property contained in all or part of your Contribution; that you have the right to use the name(s), likeness(es) of any third party contained in the aforementioned Contribution and any other material owned by third parties contained in all or part of your Contribution; and that your Contribution will not infringe the rights of any third party, in particular copyright, reproduction rights, trademark rights, publicity rights, privacy rights, patents, trade secrets or confidentiality obligations. Furthermore, you declare and guarantee that the aforementioned Contribution is not and does not contain any computer virus, commercial solicitation, chain letters, mass mailings or any form of spam (junk). You may not use a false email address, impersonate any person or other entity, or misrepresent the origin of your Contribution in any way. You agree to indemnify us, Instagram, Twitter Inc. and any of their respective parents, affiliates, licensees, licensors and each of their respective officers, directors, employees, successors, agents and assigns against any damages resulting from or relating to the use of any Contribution, including but not limited to any claims relating to copyright infringement, trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or blurring, alteration, modification, morphing, distortion, optical illusion, defective copying, the composite use of your name or the name of any other person or entity, Instagram, Twitter, your profile picture, your personal image, comments, posts, statements or any other information and/or the Contribution; or (b) against any actual or alleged breach of one or more of these Terms of Use or applicable law. You acknowledge that Bally cannot assume responsibility for the use of all or any part of any Contribution by any third party.

When you make a Contribution using the hashtag #BallySelfeet in an Instagram post or the hashtag #ShoeTip in a Tweet on Twitter, you acknowledge and agree that such Contribution is royalty-free and non-confidential, that it may be made available to the general public and that it may be used by Bally without restriction. You declare and guarantee that the submission of your Contribution does not violate any applicable laws, rules and regulations, Instagram's Terms of Use and Service, Twitter's Terms of Use and Service, or any other agreement to which it is subject. In addition, you irrevocably waive your moral rights and any other rights relating to the attribution of copyright for your Contribution.

Bally has taken steps to ensure that the content of the Website is accurate and that the Website does not contain incorrect or out-of-date information. However, Bally cannot be held responsible for the accuracy and completeness of the content, except in cases of intentional misconduct or gross negligence on its part, or where otherwise provided by law.

Furthermore, Bally cannot guarantee that the Website will function continuously without any interruptions or errors caused by internet connection.

We reserve the right to refuse any content deemed offensive or sensitive in forms submitted to Bally.com and regional Bally websites.

These Terms of Use are governed by Swiss law. Disputes arising from these Terms of Use shall be subject to the non-exclusive jurisdiction of the Court of Lugano, without prejudice to the consumer's right to bring an action before the courts of his or her place of residence.

1.1 This privacy policy ("Privacy Policy") applies to <u><a href='https://www.bally.fr/en/'>www.bally.fr</a></u> (the "Website") and concerns the processing of personal data ("data") during both the browsing of the Website by users who view the Website only and the interaction with the services and features offered through the Website (including the online store) by users who freely provide their information by filling in specific forms and/or via email in order to access reserved areas of the Website or to receive newsletters and/or commercial and promotional information. If the user makes a purchase as a guest, we will not process his or her data for profiling purposes.

1.2 The Privacy Policy specifies the identity of the data controllers who control and manage the personal data collected and processed on the Website, and indicates which personal data will be collected, the purposes and methods of processing and communicating the user's personal data to third parties, the security measures adopted to protect such data and the possibilities available to the user to verify the processing of his or her data and to exercise his or her rights.

1.3 By using the Website, the user consents to us collecting, using, disclosing, retaining, storing and transferring his or her personal data as provided for in this Privacy Policy, in the <u><a href='#conditions-of-sale'>General Terms and Conditions of Sale</a></u> and in the <u><a href='#conditions-of-use'> Terms of Use</a></u>. We may amend this Privacy Policy and the new terms shall be effective from the date on which they are published on the Website.

1.4 This information relates to the Website only and does not apply to other websites that the user may visit via a link and/or activities offered by third parties.

2.1 The data controller of the Website is Bally Schuhfabriken AG, with registered office in Switzerland, Via Industria 1, 6987 - Caslano.

2.2 As specified in the General Terms and Conditions of Sale, the online store of the Website is managed by the company Bally France SAS, with registered office in France at 35, boulevard des Capucines, 75002 Paris. Bally France SAS is responsible for managing sales and transactions carried out through the Website, which includes processing orders, selling and delivering products, processing returns and warranties, and other activities involved in the sale of products through the Website. To manage and implement the activities involved in the sale of products through the Website, Bally France SAS, in its capacity as an independent data controller, shall process users' data (particularly their first and last names, their address and their credit card details).

2.3 For the purposes of this Privacy Policy, Bally Schuhfabriken AG and Bally France SAS shall be collectively referred to as "Bally" or "we".

3.1 The user is free to browse our Website without telling us who he or she is or providing us with any personal data about himself or herself. If the user chooses to provide us with personal data for the use of services and features offered through the Website, he or she shall no longer be anonymous to us.

3.2 We collect the following types of personal data (collectively referred to as "data") to allow you to use and access our Website and/or to provide you with relevant e-commerce services, as well as to enable us to personalise and enhance your experience on the Website:

(a) information we collect automatically: To be able to connect to the Website, the computer systems and processing programmes require, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, by their very nature, may allow the users to be identified if they are processed and associated with other data owned by third parties, including but not limited to device identification number (ID) or unique identifier, device type, geolocation information, computer and connection information, statistics on page views, traffic to and from the Website, referring URL, IP address, standard internet-connection information and anonymous information collected through our use cookies and web beacons (collectively referred to as "Browsing Data"). Bally collects Browsing Data in anonymous form exclusively for statistical purposes and for purposes of monitoring and enhancing the functioning of the Website and its content.

(b) data provided voluntarily by users: the users may provide personal data to us voluntarily, such as when contacting us by email, interacting with the Website's features, making requests for services offered through the Website, completing specific forms to access reserved areas of the Website and making used of the e-commerce service offered through the Website. Such personal data may include, but is not limited to, name, gender, email address, telephone number, physical coordinates (depending on the service used), preferences, previous transactions with us (such as order history and personal customer-account information) and details of the relevant order (product, size, order number, price etc.) and, at times, financial information, such as credit card and/or bank-account numbers, postage, billing and other information provided by the user to purchase products through the Website, and any additional personal data that we may request from you in order to provide you with our services or to respond to your requests.

3.3 Minimum age

Bally takes the protection of children's personal information extremely seriously. Although local laws and regulations may have different definitions of what constitutes a "child", we consider a child to be anyone under the age of 16. Children are not allowed to create their own user account without the consent of their parents or legal guardians. If you are under 16 years of age, please only purchase our products directly or indirectly through your parent or guardian's account with their consent. If we learn that we have collected personal information about a child without the verifiable prior consent of a parent or guardian, we will delete such information as soon as possible. If you have any concerns about your child's privacy or if you think your child may have entered personal data, please contact us by email at privacy@bally.ch

4.1 The Website uses automatic data-collection systems, including cookies. A cookie is a file that is transferred to the hard drive of an Internet user's computer: although it contains no intelligible information, it allows a link to be established between the Internet user and the personal data (such as, for example, the user's IP address and other information pertaining to the user's experience on the Website, as well as preferences expressed when choosing services and purchasing products offered through the Website) provided by the user on the Website. Cookies are disseminated by servers and no one can access the information they contain. The information is collected directly and automatically by the Website and is processed in an aggregate and anonymous manner.

4.2 Please see our <u><a href='#privacy-policy'>Cookie Policy</a></u> for more information.

5.1 Users may be required to provide certain data to create an account on the Website and to access the services and features offered through the Website and reserved areas, including the online store and the relevant e-commerce services. Failure to submit such data will prevent the user from accessing and using such services and features.

5.2 Submitting data for marketing purposes is always voluntary and optional. Failure to submit data for such activities will not affect the user's ability to use the services and features offered through the Website.

6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:

(a) to manage Website navigation and relevant access data;

(b) to manage the security of the Website and data;

(c) to provide the e-commerce services offered through the Website;

(d) to provide other services requested by users, as described when we collect the data;

(e) to prevent, detect, and investigate fraud, security breaches and prohibited or illegal activities, and to enforce our General Terms and Conditions of Sale and Terms of Use;

(f) for market research and statistical processing;

(g) to contact users for any other purposes authorised by law.

6.2 Furthermore, with the user's consent, which is freely provided and optional, Bally may also process data for the purposes of establishing individual or group profiles (user profiling) and for marketing purposes, notably to send the user by electronic or other means, including but not limited to newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications such as WhatsApp, WeChat etc.), information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and information about events and shows organised by Bally or in which Bally shall participate, including invitations to such events. The user may withdraw, at any time, his or her consent to the sending of commercial and promotional material by email by clicking on the "unsubscribe" link in all marketing communications sent by Bally and/or other companies within the Bally Group, or by sending an email to privacy@bally.ch.

6.3 We do not sell users' data to third parties for marketing purposes without users' express consent. We may combine users' data with information we collect from other sources and use it to improve and personalise our advertising and marketing to users.

7.1 The data collected is stored and processed through an electronic system located at Bally's premises and elsewhere in the world. We retain your personal data for 7 years from the subscription date for the purposes specified in paragraph 6. However, in certain circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently and irreversibly deleted or anonymised.

7.2 We protect users' data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorised access, disclosure and alteration. Some of the safeguards we use include firewalls, physical access controls to our data centres, and information access authorisation controls.

7.3 We take steps to ensure that the user data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.

8.1 Data will be accessible by internal Bally personnel and external contractors.

8.2 We may also share user data with:

(a) Other Bally Group companies located in countries within and/or outside the European Economic Area ("EEA"). All security and privacy measures have been put in place at Group level in order to ensure an adequate level of personal data protection, irrespective of the geographic location of each Group company that receives the aforementioned data. Members of the Bally Group may use user data to send marketing communications if the user has consented to such use and will use the data in compliance with their privacy policies and applicable law;

(b) Professionals, independent consultants, credit bureaux, banks, financial institutions and other third parties that Bally may rely on for the fulfilment of technical and organizational services, as well as service providers under contract that help with our business operations (including but not limited to Website operations, payment services, deliveries, fraud investigations, bill collection, and affiliate and rewards programmes);

(c) other third parties to whom users explicitly ask us to send their information; this is the case, for example, when you make a direct request for customer support via our official social media and other digital communication channels; in this case, your data will be shared with other third party business entities responsible for such third party platforms (such as WhatsApp, WeChat etc.) and their terms and conditions and privacy policies will apply to the processing of your data by them. Make sure you read and understand the applicable terms and conditions and privacy policy of each such entity before choosing to use these communication channels.

(d) law enforcement or regulatory agencies, or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity on the Website that may expose us and/or the user to legal liability;

(e) other business entities, if we are considering merging with or being acquired by such an entity. Should such a situation arise, we will require the new entity to comply with this Privacy Policy.

8.3 The aforementioned recipients of user data will process such data, in their capacity as data controller, co-controller, subcontractor and/or person responsible for data processing, for the same purposes as specified above and in accordance with applicable personal data protection laws. The list of subcontractors or persons to whom the data may be disclosed will remain available to users upon request to Bally.

8.4 Users will be informed in advance if their data are to be used or disclosed for purposes other than those set out in this Privacy Policy.

8.5 Data will only be transferred to Group companies and third parties located outside the EEA with the freely given prior consent of the user. We may transfer data outside the EEA, but only to a recipient that: (i) is located in a country that provides an adequate level of personal data protection, in accordance with applicable personal data protection laws; (ii) is certified under the "Safe Harbor" provision of the United States; or (iii) has entered into an agreement with Bally, which satisfies the requirements of applicable personal data protection laws, for personal data to be transferred to a country that otherwise does not provide an adequate level of protection.

9.1 Users may exercise the following rights, in accordance with applicable data protection laws:

(a) withdraw consent at any time, if the basis for processing your personal data is your consent,

(b) access and/or update the data about you held by Bally,

(c) request that Bally correct or erase your data,

(d) request that Bally restrict the way in which it processes your data,

(e) object to the way in which Bally processes your personal data,

(f) transfer your personal information either to you or to another person or entity, and

(g) express your views in the event that an individual decision with a significant impact on you is made by automated means and to request that this automated decision be reviewed by a human being.

If you wish to exercise any of these rights, please write to us at Bally Schuhfabriken AG, via Industria 1, Caslano, Switzerland or send an email to <u><a href='mailto: Privacy@bally.ch'>Privacy@bally.ch</a></u>. You also have the right to lodge a complaint with the data protection authority in your country of residence (contact details for all EU/EEA data protection authorities can be found here).

In cases where the personal data we have on our systems is not sufficiently detailed to identify you or respond to your request, we will require appropriate proof of your identity or additional personal data relevant to your relationship with us before we can proceed with your request.

If you wish, you may allow another person to exercise your rights under this Privacy Policy on your behalf. This person is referred to as your personal representative. If your representative sends us a request to exercise your rights under this Privacy Notice, we may ask him or her to provide evidence that you have authorised him or her to make the request on your behalf. In this case, we may also seek to verify your identity directly and/or ask you to confirm that the representative has the power to act on your behalf.

10.1 We may update this Privacy Policy from time to time, after which it will be published on our Websites. When we update this Privacy Policy, we specify when it was last updated by changing the "last updated" date. Unless otherwise specified, updates to this Privacy Policy are effective upon publication. If we make a significant change to our Privacy Policy, we will take appropriate steps to notify you, including, by way of example, posting a banner or pop-up notice on our Websites.

This Privacy Policy was last updated on 15/11/2022.

1.1 This contractual guarantee ("Warranty policy") is granted to you by Bally France SAS, with registered office in France at 35, Boulevard des Capucines, 75002 Paris, trade and companies register no. 552 006 702, VAT number FR34552006702 (hereinafter referred to as "Bally" or "we"), when you purchase Products from our Website www.bally.fr.

1.2 Bally warrants to the consumer that its Products shall comply with specifications and be free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.

1.3 This Warranty Policy applies only to Products that are a) manufactured by or for Bally and identified by the "Bally" trademark, name or logo affixed to them, and b) purchased by consumers through the Website.

1.4 If a Product has manufacturing defects or in any case of alleged lack of conformity of Products, in order to exercise his or her rights under this Warranty policy, the customer must notify the Customer Care department by filling in the form available on the top of this page so that the condition of the Product can be assessed. This must be reported within two months of the customer detecting such lack of conformity. In any event, action resulting from a lack of conformity that is not fraudulently concealed by Bally shall be time-barred twenty-six months after delivery of the Products.

1.5 To benefit from this Warranty policy, the Product(s) must be returned to Bally within fifteen (15) days following notification to Bally of the damaged or defective Products.

1.6 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity, will replace the Product or, if this is not possible, issue a refund of the price paid.

1.7 Bally will refund the price and costs incurred by you to return the defective Products via the same payment method you used when purchasing. If the recipient of the Products named on the order form is not the person who paid for the Products, the refund for the returned Products will be made by Bally to the person who made the payment.

1.8 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may choose to have the Products redelivered to you. If you do not agree to this return, Bally reserves the right to retain the Products and the price paid.

1.9 This Warranty policy does not apply (i) if the Product has been misused, repaired, altered and/or modified in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions detailed in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged as a result of misuse, abuse, negligence, an accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause unrelated to defective design, workmanship and/or materials.

1.10 This contractual Warranty does not affect your rights under consumer law as a purchaser of goods and, in particular, the rights under which the seller, from whom the consumer purchased the product, remains bound by the legal guarantee of conformity and the guarantee relating to defects in items sold, as provided for in Articles L211-7 to L211-13 of the French Consumer Code and Articles 1641 to 1648 and 2232 of the French Civil Code.

Under the law, you have the following rights vis-à-vis Bally:

Article L.211-4 of the French Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

It is also liable for any non-conformities resulting from the packaging, assembly instructions or installation when it has been contracted to perform this or it is carried out under its responsibility.

Article L.211-5 of the French Consumer Code

To conform with the contract, the product must: 1° Be suitable for the use usually expected of a similar good and, where applicable:

- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

- have the features that a buyer might reasonably expect them to have considering the public statements made by the seller, the producer or its representative, including in advertising or labelling;

2° Or have the features defined by mutual agreement between the parties or be suitable for any special use required by the buyer, which was made known to the seller and which the seller agreed to.

Article L211-12 of the French Consumer Code

Action resulting from a lack of conformity shall be time-barred two years after delivery of the good.

Article L211-16 of the French Consumer Code

Where the buyer requests from the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of movable property, a restoration covered by the guarantee, any fixed period of at least seven days shall be added to the remaining term of the warranty. This period runs from the purchaser's request for assistance or the provision for repair of the property in question, if such provision is subsequent to the request for assistance.

Article 1641 of the French Civil Code

The seller is bound by a warranty on account of the hidden defects of the thing sold which render it unfit for the use for which it was intended, or which so impair such use that the buyer would not have acquired it, or would only have given a lesser price for it, had they been aware of them.

Article 1648 par. 1 of the French Civil Code

Action resulting from latent defects must be brought by the buyer within a period of two years following discovery of the defect

Our declaration of conformity documentation.

• BS5026

• B-MASK

• Werner

• Dieter

• Sue

• Ursula

• Otto

• Hermann

Consumer Information on Product Safety
Dear Customer,
We are deeply committed to guaranteeing the safety of our products and protecting the health of our customers. We would like to share with you the measures we are taking to ensure that our items are safe.
As such, each of our products is subject to:
1. Risk Assessment, we perform a thorough assessment of the risks associated with our products, taking into account:
• Chemical Risks: we monitor and test the materials used to ensure the absence of harmful substances.
• Physical-mechanical Hazards: we analyse our products to identify potential risks related to their use and durability.
• Process Risks: we assess the production stages to minimise any risks resulting from operational practices.
2. Risk Control, each risk identified has been eliminated or reduced by:
• Laboratory Testing: our products undergo strict laboratory tests to verify compliance with safety standards.
• Detailed Internal Procedures: we implement quality control procedures that ensure safety at every stage in the production.
• Selection of Suppliers: we choose our raw material suppliers by asking for their competence and ability to comply with standards relating to current safety regulations.
3. Transparency and Accountability: we provide clear information about our processes and are always available to answer your questions.
4. Continuous Commitment: we are committed to continuously improving our safety standards and to staying up-to-date on evolving regulations.
Thank you for your trust in us and for choosing to buy consciously.
For information please write to:
productsafety@bally.ch
Bally Schuhfabriken AG Via Industria 1 6987 Caslano Switzerland

Bally Schuhfabriken AG and its affiliates (hereinafter "Bally" or "we") are responsible for collecting and processing your personal data with respect to the cookies used on this Website. This Cookie Policy will explain how our Website uses cookies (and similar technologies covered by the law such as, for example, Local Shared Objects – commonly referred to as "flash cookies", web beacons or bugs, including transparent clear gifs etc.) in order to provide you with clear and relevant information on what choices you have in terms of controlling what happens when you access our Website.

It is possible that the information collected via a cookie or obtained in another way may contain personal data. If this is the case, Bally's Privacy Policy applies to the processing of such data. Click <u><a href='/en/customercare/#privacy-policy'>here</a></u> to view our Privacy Policy.

Where the installation of Cookies is based on consent (as outlined below), such consent can be freely withdrawn at any time by following the instructions provided in this document.

More information about the use of cookies on websites can be found at <u><a href='https://www.allaboutcookies.org'>www.allaboutcookies.org</a></u>.

Cookies are small text files that are sent to the user's device (usually to the web browser) by visited websites; they are stored in the user's device to be then re-transmitted to the websites on the user's subsequent visits to those websites.

We mainly use them to provide you with an improved or tailored browsing experience and to collect statistics for the purpose of optimising the features of the Website. All other information, including information that enables us to send you marketing messages based on your interests, shall only be retained with your prior consent.

<div id=ot-sdk-cookie-policy></div>

Some cookies are strictly necessary for the correct functioning of this website and do not require the user's consent, such as those ensuring that the content of a page loads quickly and effectively by distributing the workload across numerous computers or else those providing security. Other cookies are still reasonably necessary or important but they are not strictly essential and, therefore, require the user's consent. For these cookies (i.e. performance and functionality, advertising/targeting), we request your consent (via the "accept all cookies" button in our cookie banner or your browser's cookie settings) before placing them on your device.

If you choose to reject non-essential cookies that require your prior consent, we will not use those cookies.

You can manage (enable/disable and delete) the cookie settings on our Website via the features above, but also by altering your browser settings. Most browsers allow you to manage cookies, either by accepting or rejecting all cookies, or by accepting only certain types of cookies. The procedure for managing and deleting cookies can be found in your browser's dedicated help section.

This website uses Google Analytics, a web analysis service operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google will analyse your use of our website on our behalf. For this purpose, certain information about your use of our Website (e.g. the referring URL, the pages you visit, your browser type, operating system, language settings, screen resolution etc.) will be collected via cookies set by Google and transferred to a Google server in the USA, where it will then be processed (stored and analysed). Google will use this information on our behalf to provide us with services relating to website activity and internet usage. The respective results will then be made available to us in anonymised form. We will use this data for marketing purposes to improve the content and experience of our Web services.

In order to increase the security of your personal data, we use "IP anonymisation" or other features provided by Google to preserve your anonymity. Your usage data will not be connected to your full IP address during this process. For more information on how IP anonymisation works, visit <u><a href='https://support.google.com/analytics/answer/2763052'>https://support.google.com/analytics/answer/2763052</a></u>.

You can find more information about Google Analytics in the Google Analytics Terms of Use, the Google Analytics guidelines on privacy and protecting personal data, and the Google Privacy Policy.

As the banner that appears on your first visit to our Website indicates, your consent to the use of cookies is obtained when you click on the ACCEPT button.

You can disable each category of cookie (except for strictly necessary cookies) via the cookie settings pop-up window.

Please note that we may use a technical cookie to record your consent. The aforementioned banner will then not appear on subsequent visits. However, we do ask you to renew your choice every 12 months (the banner will reappear). We only retain the consent you have previously given for the purpose of proving compliance with the law and only for the time required by the applicable limitation period.

In any case, you are free to decide, at any time, to block the installation of third-party cookies and profiling cookies, or to withdraw any consent you have given in the past, without this affecting your ability to view the Website and access relevant content.

Our website uses social plugins from Twitter, YouTube, Facebook, LinkedIn, Pinterest, Snapchat and other social networks and displays an icon for each of these networks or other external platforms.

This type of service allows you to interact with social networks (or other external platforms) directly from the pages of our Website by clicking on the corresponding icon. These interactions and the information collected by our Website are, in all cases, subject to the privacy settings that the user has defined for each social network or external platform.

Where such a service for interacting with social networks is installed, it is possible that the social networks will collect traffic data relating to the pages on which they are installed, even if the user does not use the service. Please note that we have no influence on the extent of the data that these social networks or external platforms collect through these plugins.

For more information on the scope, type, purpose and further processing of your data as well as on your privacy rights, please consult the privacy policy of the relevant social network or external platform. You can also click directly on the following links:

• Twitter, Inc.’s <u><a href='https://twitter.com/en/privacy'>privacy policy</a></u>;

• YouTube’s <u><a href='https://policies.google.com/privacy?hl=en-GB'>privacy policy</a></u>;

• Facebook, Inc.’s <u><a href='https://www.facebook.com/privacy/explanation'>privacy policy</a></u>;

• LinkedIn Corporation’s <u><a href='https://privacy.linkedin.com/'>privacy policy</a></u>;

• Pinterest, Inc.’s <u><a href='https://policy.pinterest.com/en/privacy-policy'>privacy policy</a></u>;

• Snap, Inc.’s <u><a href='https://www.snap.com/en-US/privacy/privacy-policy/'>privacy policy</a></u>.

By first logging out of your social network pages and deleting the cookies that have been activated there, you can prevent these third parties from collecting information about you while you are visiting our Website.

We reserve the right to make any changes and corrections to this policy. Please revisit this page from time to time for these and any other additional new information. We will update the Galderma websites and, where appropriate, notify you of any changes by email.

For more information on how your data are used (including details of the data controller), please consult our privacy policy. This cookie policy was last updated in November 2022.